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Store Policy

At Stupid & Toxic, we value your trust and are committed to providing you with an exceptional and safe shopping experience. This Store Policy describes how we handle your personal data, how we protect your privacy and how you can contact us.

Customer Support

  • Contact:

    • Email: hola@stupidandtoxic.com

    • Contact form: Available on our website in the "Contact" section

    • Opening hours: Monday to Friday, from 9:00 AM to 11:00 PM and Saturdays from 12:00 to 8:00 PM (GMT-06:00)

  • Responses: We endeavor to respond to all inquiries within 24 business hours.

  • Help topics:

    • Product information

    • Order status

    • Returns & Exchanges

    • Technical problems on the website

    • General questions

Privacy & Security

  • Data Collection: We collect personal information (name, email address, shipping address, etc.) only when it is necessary to process your order, send you marketing communications (if you have subscribed) and improve your shopping experience.

  • Use of data: We use your data to:

    • Process and ship your orders

    • Respond to your questions and requests

    • Send you promotional emails (if you have given your consent)

    • Improve our website and products

  • Data Protection: We implement security measures to protect your personal data from unauthorized access, alteration or disclosure. We use SSL encryption technology to protect your credit card information during the payment process.

  • Cookies: We use cookies to improve your experience on our website. You can adjust the cookie settings in your browser.

  • Minors: We do not intentionally collect personal information from minors under 18 years of age.

Shipping & Returns

  • How to order:

  1. Select the products you want to purchase and add them to your cart.

  2. Proceed to checkout and provide shipping and billing information.

  3. Review and confirm your order.

  • Order Confirmation: You will receive a confirmation email with the details of your order.

  • Shipping & Returns

    • Processing time: Orders are processed within 3 business days.

    • Shipping costs: Shipping costs are calculated based on the weight, dimensions and destination of the package.

    • Return Policy: We accept returns in case the product is found damaged within 2 days of receiving the order. The products must be unused and in their original condition. To return them, you must contact us and attach evidence (photographs) of the damaged product.

    • Changes: No changes of any kind are made, so we ask that before purchasing a product you make sure that the specifications (size, color, etc.) are appropriate for you.

Intellectual property

All content on our website, including images, designs, logos and text, is the intellectual property of Stupid & Toxic and is protected by copyright laws.

Currency conversions and approximate prices

The prices of the products shown on our website can be converted to different currencies using our currency converter. It is important to note that the prices resulting from this conversion are only estimates and may vary.

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The final price that will be charged to your credit or debit card may differ from the price shown on our website due to several factors, including:The prices of the products shown on our website may be converted to different currencies using our currency converter. It is important to note that the prices resulting from this conversion are estimates only and may vary.

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The final price that will be charged to your credit or debit card may differ from the price shown on our website due to several factors, including:

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  • Conversion rates applied by your bank: Each financial institution has its own exchange rates and fees that may affect the total amount of the transaction.

  • Exchange rate fluctuations: The currency exchange rate can vary constantly, which can generate differences between the estimated price and the final price.

  • Payment Service Provider: The payment service provider used to process your transaction may also apply its own fees and conversion rates.

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Our responsibility:

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We use a third party currency conversion service to provide this functionality to our customers. While we strive to provide accurate and up-to-date information, we cannot guarantee the accuracy of currency conversions. Therefore, we are not responsible for any difference between the estimated price and the final price charged to your card.

Policy modifications

We reserve the right to modify these policies at any time. We recommend that you review them periodically to be aware of any changes.

Métodos de pago

Methods of payment

  • Payments through PayPal and Stripe.

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