Shipping & Returns
Shipping Policy
1. Processing Time:
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All orders are processed within 2 business days after payment is confirmed. Orders placed on weekends or holidays will be processed the next business day.
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You will receive a confirmation email with your order's tracking number once it has been shipped.
2. Shipping Costs:
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Shipping costs are automatically calculated by a third-party service during checkout and are based on weight, package dimensions, and delivery destination.
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We offer different shipping options so you can choose the one that best suits your needs and budget.
3. Estimated Delivery Time:
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Estimated delivery time varies depending on the destination and shipping method selected. The third-party service provides an estimate during the checkout process.
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Please note that delivery times are estimates and may be affected by external factors such as adverse weather conditions or courier delays.
4. Shipping Address:
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Please be sure to provide a complete and accurate shipping address. We are not responsible for package delays or losses due to incorrect or incomplete addresses.
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If you need to change the shipping address after placing your order, please contact us as soon as possible. We will do our best to update the information, but we cannot guarantee that the change will be possible if the order has already been shipped.
Return and Refund Policy
1. Returns for Damaged or Defective Products
We accept returns of products that arrive damaged or defective. You must notify us within 2 calendar days of receipt of the order and provide clear photographs showing the damage.
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For shipments within Mexico:
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As a first option, you will return the product to us and we will send you a new one without shipping costs.
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If you prefer not to receive a replacement, you will return the product to us and a refund will be issued for the product only (not including original shipping costs).
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For international shipments:
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As a first option, we will offer a refund for the product only (not including original shipping costs).
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If you want the product again, you will be provided with a discount code so that you can purchase it again.
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2. Returns for Wrong Product (Store Error)
If you received an incorrect product due to our mistake, you must contact us within 2 calendar days after receiving the order (valid for shipments within and outside Mexico).
3. Returns for Size Error (Customer Selection)
If you selected the wrong size when placing your order:
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You may return the product and request the correct size.
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The return and reshipping costs will be at your expense.
4. Return Process
To initiate a return, contact us at help@stupidandtoxic.com or through social media.
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Products must be:
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Unused.
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In their original condition.
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With original tags and packaging.
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Shipping costs:
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Covered by us only if the product arrived damaged or defective due to our error and if it is within Mexico.
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In all other cases, the customer assumes the return shipping costs.
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5. Refunds
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Refunds will be processed once the returned product is received and verified.
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They will be issued using the original payment method.
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They do not include shipping costs unless the error was caused by the store.
6. Sale or Discounted Items
Items on sale or discounted may be subject to additional restrictions regarding returns. Contact us if you have any questions when returning sale or discounted products.
7. Which Products Are Eligible for Return/Refund?
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Products damaged or defective due to a store error.
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Products lost by the shipping company (refund only for the product, not the shipping cost).
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Incorrect products due to a store error.
8. Which Products Are NOT Eligible for Return/Refund?
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Products damaged by the shipping company or customs.
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Products mishandled due to lack of care by the customer.
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Deliberately damaged products.
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Products lost by customs.
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Used products, without tags, or without original packaging.
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Products returned after the 2 calendar day period following receipt.
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Products purchased during special promotions (except in cases of manufacturing defects).
Policy modifications
We reserve the right to modify these policies at any time. We recommend that you review them periodically to be aware of any changes.